Saga Thing Tours Cancellation Policy

All cancellation fees held by Saga Thing Tours are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and Saga Thing Tours shall come into existence until Saga Thing Tours receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the Saga Thing Tours website. Cancellations and amendments may be processed by contacting us at contact@sagathingtours.com. Once delivered the amendment and/or cancellation needs to be confirmed by Saga Thing Tours before further action can be taken. If a refund is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we cannot be responsible for delays of the delivery of the refund to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.

Cancellation or amendment fees & charges

Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.

 As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

Cancellations or amendments of Tours

More than 2 months’ notice

Full refund minus 10%* 

Less than 2 months’ notice

Refund minus 25%*

 Less than 14 days’ notice

 50% Refund*

 Less than 1 week notice

No Refund*

* Applicable when full payment has been made. In case of deposit payments, the deposit becomes non-refundable in case of delayed payments.

For all bookings of day tours operated by Saga Thing Tours, a minimum of 1 week’s notice of cancellation or amendment prior to your scheduled tour departure is required for a 50% refund. All cancellations must be delivered in writing via contact@sagathingtours.com and sent by the lead traveler.

Extras booked as part of a tour fall under the terms as stated here above. 

Please note that this only applies to tours operated by Saga Thing Tours. Tours operated by trusted partners are subject to the operators‘ cancellation policy.