Terms of service

Terms & Conditions – Booking & Cancellation Policy

These terms and conditions may be amended from time to time and apply to all of our services.

By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below. No contract between the customer and Saga Thing Tours shall come into existence until Saga Thing Tours receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for the entirety of the payment.

Saga Thing Tours offers custom, guided tours of Iceland, arranging selected services with third-parties including transportation providers, hotels, restaurants, and tourist destinations.

Bookings can be made directly through Saga Thing Tours. If you are having any problems booking through Saga Thing Tours then please contact us at contact@sagathingtours.com.

Saga Thing Tours reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.  Saga Thing Tours is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Saga Thing Tours with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

1. Prices

1.1. Please note that all prices for the services provided by Saga Thing Tours are in United States Dollars (USD). We want to inform you that Saga Thing Tours is not responsible for currency fluctuations and additional fees outside its control that may be applied, such as bank transfer fees and credit card fees.

1.2. All prices shown on our website include value-added tax and are based on current prices. Saga Thing Tours reserves the right to alter or change already published prices on the website without prior notice in case of currency fluctuation, government taxes, or any such cost increases that are beyond Saga Thing Tours’ control.

1.3. Prices are guaranteed against any surcharge after an invoice has been issued unless the increase is due to government laws or currency changes and amounts to 5% of the tour price or more. In such cases, amounts exceeding 5% will be charged, and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, such as tax changes, will be added to the invoice.

2. Special offers & Promotional codes

2.1. Please note that special offers such as promotional codes cannot be applied to a reservation after a purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.

2.2. Please note that all special offers such as promotional codes and/or early bird discount only apply to the price of the tour. Extras and rental gear are not subject to discount.

2.3. Early bird discount is applied to the final price of the tour, if a special offer/promotional code is used, the early bird discount applies to the discounted price (full price less special offer/promotional code).

3. Pick-up & Drop-off Services

3.1. Saga Thing Tours offers pick up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services at specified locations are included in the price, can be added as extras, or the activity in question only offers the option of meeting us on location.

3.2. You as the traveler are responsible for your pick-up, this includes providing Saga Thing Tours with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Saga Thing Tours will provide you with information about your pick up time on your personalized tour itinerary provided prior to arrival in Iceland. If you are unsure when to be ready for your scheduled tour then please contact us: contact@sagathingtours.com.

3.3. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick-up time in order to not miss our guides when they arrive to pick you up.

4. Meeting us on location

4.1. If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of Saga Thing Tour programs, it is possible to meet us on location. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question.  Please note that there are still some tours where this cannot be offered. If you are unsure which tours this follows under then please contact us: contact@sagathingtours.com.

4.2. You as the traveler are responsible for arriving at the meeting point in time for your tour.  This includes being ready at the correct time at the correct location in time for your adventure tour. Saga Thing Tours will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact us: contact@sagathingtours.com.

4.3. Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say, you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.

5. Extras.

5.1 Extras can be added upon booking your tour as well as afterward as long as it is made no later than two weeks prior to your tour departure date. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation, you can do so by contacting us: contact@sagathingtours.com.

5.2. Please note that all extras fall under the same cancellation terms as the tour purchased. After the tour departure, the extras become non-refundable. Please see our Cancellation Policy below.

6. Travel insurance

6.1. As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world. 

7. Icelandic weather and conditions

7.1. All adventure trips and outdoor activities are dependent on weather and general conditions. Saga Thing Tours reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety and comfort in mind, should the necessity arise.

7.2. Please keep in mind that Iceland is and will always be Iceland. The weather changes fast and with it, conditions change. Our guides’ number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. This is especially valid for winter travel in Iceland.

7.3. Saga Thing Tours cannot be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Saga Thing Tours’ control. Saga Thing Tours acts in good faith and cannot be held responsible for defaults or delays of organizations that are third parties such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.

7.4. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

8. Clothing

8.1. Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. In such cases, full cancellation charges apply.

9. Luggage

9.1. Please note that Saga Thing Tours cannot be held responsible for damaged luggage if it is taken on the tour. Clients will be sent information on luggage space capacity in advance of the tour and will be expected not to exceed their allotted luggage space capacity on the trip.

10. Assumed risk & Outdoor activities

10.1. Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Saga Thing Tours or its partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Saga Thing Tours or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

10.2. Our guides reserve the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply.

10.3. We reserve the right to refuse participation to clients that are being physically or verbally abusive, or if they pose a threat to staff members or fellow travelers in any other way. In such cases, full cancellation charges apply.

11. Alcohol and drugs:

11.1. We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.

12. Reviews & Feedback

12.1. Saga Thing Tours welcomes all feedback, both positive as well as negative as it helps us improve our overall service, and performance. We would greatly appreciate it if you could share your tour experience with us.

Please note that all complaints must be submitted in writing to Saga Thing Tours within 5 days of the completion of your tour. Otherwise, possible compensation is not valid.

13. Terms of Payment

13.1. Saga Thing Tours accepts payment through Shopify Pay. Saga Thing Tours requires the full amount four months’ prior to departure.

14. Governing Law and Jurisdiction

14.1. This agreement shall be exclusively governed by and construed in accordance with United States law.

Saga Thing Tours Cancellation Policy

All cancellation fees held by Saga Thing Tours are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and Saga Thing Tours shall come into existence until Saga Thing Tours receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the Saga Thing Tours website. Cancellations and amendments may be processed by contacting us at contact@sagathingtours.com. Once delivered the amendment and/or cancellation needs to be confirmed by Saga Thing Tours before further action can be taken. If a refund is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we cannot be responsible for delays of the delivery of the refund to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.

15. Cancellation or amendment fees & charges

15.0. Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.

 As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

15.1. Cancellations or amendments of Tours
More than 2 months’ notice	Full refund*
Less than 2 months’ notice	Refund minus 10%*
Less than 14 days’ notice	50% Refund*
Less than 1 week notice	No Refund*

* Applicable when full payment has been made. In case of deposit payments, the deposit becomes non-refundable in case of delayed payments.

For all bookings of day tours operated by Saga Thing Tours, a minimum of 1 week’s notice of cancellation or amendment prior to your scheduled tour departure is required for a 50% refund. All cancellations must be delivered in writing via contact@sagathingtours.com and sent by the lead traveler.

Extras booked as part of a tour fall under the terms as stated here above. 

Please note that this only applies to tours operated by Saga Thing Tours. Tours operated by trusted partners are subject to the operators‘ cancellation policy.